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  • Enterprise labeling

    Optimize labeling for efficiency and compliance, enhancing agility across your supply chain.

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  • Submit a support ticket

    Open a service case online for technical assistance with troubleshooting, break-fix requests, and other product issues.

  • Loftware Academy

    Improve your skills and learn best practices in our self-directed online training.

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Loftware Technical Support

Loftware Support proudly unveils our new customer portal!

Now directly accessible through our website, the portal offers advanced case management, real-time case tracking, a wealth of knowledge articles, user management, and much more. Explore these enhanced features today at https://my.loftware.com. See our tutorials on how to effectively use the customer support portal. For any issues or questions regarding the support portal please contact portalhelp@loftware.com.

Select your product to submit a ticket

For quick answers to common questions, please visit our Loftware Help Center prior to submitting a support ticket. 

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Loftware Cloud, Loftware NiceLabel

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Loftware Cloud Enterprise SP, Spectrum, Print Server

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Prisym

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Loftware Smartflow (Artwork management product)

Interested in a Maintenance Contract?

Loftware offers Software Maintenance Agreement (SMA) which ensures access to our Technical Support and provides free software upgrades. Our sales team is ready to help you choose the best option for your needs.

Get in touch!
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Watch 2025's Top Trends Webinar

The global supply chain is evolving - are you keeping up?

Discover how businesses are embracing digital transformation to enhance agility, transparency, and compliance. Watch the Top 5 Trends in Labeling & Packaging Artwork webinar to explore key trends in automation, traceability, and sustainability.